Our Privacy Policy

Privacy Commitment

Food Banks Alberta is committed to protecting the privacy of the personal information that you, as members, donors, volunteers, and stakeholders share with us. We value and respect the privacy and sensitivity of your personal information and wish to be transparent and accountable in how we manage and treat the personal information we hold. We take the issue of privacy very seriously.

Personal Information

Personal information includes any information that specifically identifies or distinguishes you as an individual and is provided to, or collected by, Food Banks Alberta. In distinguishing you as an individual, this can include your name, home address, age, gender, identification numbers, employment, and volunteer or donor history. Business contact information and certain publicly available information, such as names, addresses and phone numbers published in a telephone directory are generally not considered personal information.

Safeguards for Personal Information

Food Banks Alberta endeavours to maintain physical, technical and procedural safeguards that are appropriate to the sensitivity of the personal information in question. These safeguards are designed to prevent your personal information from loss and unauthorized access, copying, use, modification or disclosure. On an ongoing basis, we educate our staff and volunteers about the safeguarding of personal information. Together, our safeguards and policies help ensure that your personal information is used appropriately and responsibly in achieving the purpose for which it was shared and collected from you.

Collecting, Using and Disclosing Personal Information

Unless authorized or required by law, your personal information is only collected, used and disclosed with your consent. We understand that, depending on the sensitivity and nature of your personal information, your consent may be written or verbal, express or implied. Upon giving us notice, your consent for any collection, use or disclosure of your personal information can be withdrawn at any time. In all instances, Food Banks Alberta personnel only collect, use and disclose your personal information on a ‘need-to-know’ basis and only for such purposes that are reasonable.

We may collect personal information from you during the course of various activities, for example for the purposes of fundraising events, projects or campaigns. Your personal information may also be collected to process volunteers and members with Food Banks Alberta, to process your gift and donation receipts, to forward information to you regarding Food Banks Alberta, ongoing fundraising activities, and to contact you to verify the accuracy of your information.

We use personal information for the purposes of managing our volunteer, donor, and recognition programs and for developing new programs. Quality assurance is important to us and information statistics assist us in being effective and resourceful with the resources and gifts provided to Food Banks Alberta for carrying out the mission and vision of the organization. Food Banks Alberta does not receive personal information regarding clients receiving assistance from our members or partners. Systems are in place so client anonymity is safeguarded. We only gather and use aggregate (non-identifiable) information for the purposes of fundraising for Food Banks Alberta or advocacy for our mission.

In general, personal information is only disclosed for the purposes it was collected. We assure you that Food Banks Alberta does not sell our donor or volunteer lists to other organizations. Personal information can be disclosed without your consent if the information is publicly available. When processing in memoriam donations, it has been a reasonable expectation of the donor to have your name and address forwarded to the next of kin, or to the individual(s) you identify to us, to inform them of your thoughtful gift to Food Banks Alberta on behalf of their loved one.

Access to Your Personal Information

You can ask to see the personal information that we hold about you. If you want to review, verify or correct your personal information, please contact our office using the contact information set out below. Please note that any such communication must be in writing.

When requesting access to your personal information, please note that we may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide you with the personal information that we hold about you. If you require assistance in preparing your request, please contact the office.

In the event that we cannot provide you with access to your personal information, we will endeavour to inform you of the reasons why, subject to any legal or regulatory restrictions.

Contact Information

Questions, concerns or complaints relating to Food Banks Alberta’s privacy policies for personal information? Please do not hesitate to contact us at contact@foodbanksalberta.ca 

Updating of Privacy Policy

We are regularly reviewing our privacy practices for our various activities, and will update our policies as required. Our website can be reviewed on an ongoing basis for our most up-to-date information.

Fundraising & Return/Cancellation Policy

Food Banks Alberta raises funds through public donations, special events, corporate donations and legacy gifts/planned giving. Funds support programs and services and local and provincial research projects.

Neither Food Banks Alberta nor any of its members or partners solicits funds through door-to-door canvassing or through telemarketing.

Policy Updated and Effective as of November 9, 2010